Author: wpoint

This author has written 83 articles
Content Management

Recording of the Webinar on Content Management with SharePoint and Doc-To-Help Is Now Available

If you missed the webinar that ComponentOne, the developer of Doc-To-Help (single source publishing for MS Word users) and our partner, conducted on December 14th, don't worry! The webinar was recorded and you can now watch the event right here: A Realistic Approach to Content Management with Microsoft SharePoint from ComponentOne on Vimeo. WritePoint represents and resells Doc-To-Help in Israel so you can always contact us with any questions regarding this product.

Comments Off on Recording of the Webinar on Content Management with SharePoint and Doc-To-Help Is Now Available
December 20, 2010
Services

When the Customer Is Not Right

We've heard this mantra thousands of times: "The customer is always right". This is the basics of any customer support. However, when it comes to understanding what a customer wants, this approach doesn't work 100% of the time. Customers always know where they want to be, what they want to accomplish at the end of the project. The problem is that often they aren’t the experts on the process necessary to get there. Worse, they might be wrong…

Comments Off on When the Customer Is Not Right
December 13, 2010
Content Management

Don’t Get Lost with a Document Management Solution

You can learn a lot from your past. I wanted to talk about document management solutions in today’s blog post and it brought to my mind something that happened to me several years ago when I was working as a technical writer for a software company. I was a lone writer who got technical specifications from the programmers, read them, and developed end-user documentation. So one day I had downloaded the specs from our internal FTP site and…

Comments Off on Don’t Get Lost with a Document Management Solution
December 29, 2009
Megacomm

Reflections on a Conference (TCC 2009)

I’d like to offer a few general impressions and some specifics. First for the general ones: As always, our community was interested in being challenged. The conference was intentionally designed to offer a cross between tool-oriented sessions and ones related more to how we document rather than the tools we use. Last year, the tool-based sessions were a big hit; this year, the general consensus was that companies are less interested in spending money on new tools and…

Comments Off on Reflections on a Conference (TCC 2009)
December 28, 2009