Author: wpoint

This author has written 83 articles
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Help 2.0: Understanding The Role Technical Support Content Plays In Developing Meaningful Customer Experiences

When we started our well-intentioned move from providing users with paper-based documentation to providing them with electronic access to technical support content, we used the web as just another channel: Help 1.0. We populated websites with digital copies of printed documentation-downloadable, keyword-searchable PDF files. And, we repurposed content from printed manuals, pushing it to other digital formats (e.g., online help, CD, DVD). While these were all steps in the right direction, and at the time, the best methods…

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December 8, 2011
Megacomm / Technical Writing

Why You Should Attend MEGAComm…

This year, you should come to network, you should come to attend fantastic presentations by a wide variety of experts. This year, you should come because we have amazing sponsors and a special fun surprise. But most of all, I think, you should come to marvel at how far we have come as an industry, how much expertise we have to offer each other.

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December 7, 2011
Help Authoring / Technical Writing

Recording of the Webinar on Improving Usability of Software with Doc-To-Help and Embedded Help Is Avaialble

Our webinar on improving usability of software applications with Doc-To-Help and embedded help was a great success! Thanks to everyone who attended. As we mentioned at the webinar, we were recording the event. The recording of the event is now available. Now you You can watch it here: Improving Usability with Embedded Help from ComponentOne on Vimeo. So even if you missed the webinar, you have nothing to worry - you can watch it at any time at…

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December 6, 2011
Technical Writing

Quality Versus Cost

We will deliver faster. We will save you hours of technical support. We will not frustrate your end-users with incorrect documentation that doesn't properly explain how to use your application. Quality versus cost.

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December 3, 2011