Uncategorized Archives

Documentation Metrics and Analytics: Measuring What Matters

In the evolving landscape of technical communication, documentation metrics and analytics have become essential tools for demonstrating value and driving continuous improvement. Effective measurement allows technical writers to move beyond intuition and anecdote to data-driven decision making. As organizations increasingly demand evidence of return on investment for all activities, understanding how to implement documentation metrics and analytics can transform technical communication from a perceived cost center to a recognized strategic asset. Why Documentation Measurement Matters Fundamentally, what gets…

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January 6, 2025

Building a Technical Writing Community

“Alone, we can do so little; together, we can do so much” – Helen Keller It seems to me that the benefits of building a…

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October 11, 2022

Technical Writing / Uncategorized

Technical Writers: WHO are we? WHAT are we?

WHO are we, as technical writers? What are we? And, WHAT do we do. These are the questions that regularly come up when discussing technical writing and technical writers. Ironically, as our field becomes more widely known, our identity crisis has led to even more confusion than ever. We represent ourselves as Technical Writers and Technical Communicators. Others say we are Information Designers or Information Developers. Sometimes, we are called Content Developers or Content Managers. The WHO we…

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September 12, 2022

Uncategorized

Managing a Global Team of Writers

I had the pleasure of presenting at TC World/TEKOM in Stuttgart last week. I've been to several international conferences in the last few years. In some cases, I was impressed; sometimes I was a bit disappointed. Often I felt very proud of our own conference here in Israel (MEGAComm). The audience in Stuttgart was respectful, interesting, engaging. It was interesting presenting to a global audience, discussing how global teams should work. Here's the presentation:

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November 15, 2015