Latest Trends – Globalization

One of the greatest changes that has occurred in the field of technical writing over the last few years is the concept of globalization. This is a step beyond localization and a full two steps beyond translation. Let's begin by defining the differences between these terms: Translation Translation is what companies have been doing for decades. Taking a document or an interface and converting it to another language. The same word structure, the same concepts, the same interpretation.…

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Choosing a Tool – Defining the Requirements (Part 4)

More in the series: Choosing a Tool For many years, I have worked with hi-tech companies, creating their documentation and/or online help using a variety of industry-standard tools. In recent weeks, two companies have asked me to help evaluate their current and expected future needs to determine the best tool for them. I felt it was important for each company to define their documentation requirements. Though I felt that I could have done this for them, I wanted…

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Choosing a Tool – the Current Situation (Part 3)

More in the series: Choosing a Tool For many years, I have worked with hi-tech companies, creating their documentation and/or online help using a variety of industry-standard tools. In recent weeks, two companies have asked me to help evaluate their current and expected future needs to determine the best tool for them. I felt it was important for each company to understand their current documentation practices. While technical writers may understand the implications of certain decisions, most other…

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Choosing a Tool – Defining the Goals (Part 2)

Continued from Part 1: Choosing a Tool For many years, I have worked with hi-tech companies, creating their documentation and/or online help using a variety of industry-standard tools. In recent weeks, two companies have asked me to help evaluate their current and expected future needs to determine the best tool for them. The first section of the presentation I offered to each company detailed the goals they hoped to achieve by selecting the ideal tool for their current…

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