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Help Authoring / Technical Writing / Uncategorized

Webinar on Improving Usability of Your Software with Embedded Help

The best software user assistance is so elegant that users don’t need to look for it. One of the best ways to "answer the question before it is asked" is to provide embedded help right in the interface. Studies have shown that embedded, dynamic help improves the usability of software applications. However, most software does not include it because it takes too much time to implement. Traditionally, developing and maintaining embedded help has required a great deal of…

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December 22, 2011
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Help 2.0: Understanding The Role Technical Support Content Plays In Developing Meaningful Customer Experiences

When we started our well-intentioned move from providing users with paper-based documentation to providing them with electronic access to technical support content, we used the web as just another channel: Help 1.0. We populated websites with digital copies of printed documentation-downloadable, keyword-searchable PDF files. And, we repurposed content from printed manuals, pushing it to other digital formats (e.g., online help, CD, DVD). While these were all steps in the right direction, and at the time, the best methods…

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December 8, 2011
Marketing Writing / Social Media / Technical Writing / Training Courses / Uncategorized

WritePoint’s Late Fall and Early Winter Training Schedule

WritePoint’s current training schedule is chock-full of opportunities to enhance professional skills. We train new writers and offer specialized training for those already working as professional writers. We offer full-length courses to comprehensively train you to work in Israel and we enable professionals and entry-level writers to enhance current skills by taking individual modules that concentrate on teaching specific skills. Announcing new courses in: Basic Web Design, Legal Translation, MarCom Writing, Management Skills for Documentation Managers, WordPress and…

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September 26, 2011
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Ladies’ Service

We are looking for an insurance policy for one of our company cars. While investigating options and prices, we came across a special service for women. For free, they will come and change a flat tire, no matter where you are in Israel, no matter where your car breaks down. If a woman calls to request the service, it is free. A man will be charged. I wondered about how this translates into discrimination or reverse discrimination. But…

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December 27, 2010