When the Technical Writer Fails…
It happens. Sometimes technical writers don't do the job they are supposed to do. Failure can come from many different directions. Sometimes it is because a technical writer doesn't have the right background. There is a whole debate, for example, about how technical a technical writer has to be. From my experience, the main limitation is not really the technical writer's background so much as the technical writer's ability to gather information and translate it to the user's…