Information Mapping

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Information Mapping / Technical Writing / Technology

Documentation Portals vs. KBs

Two "big" words in today's documentation are Documentation Portals and Knowledge Bases. For the first time in decades, it really does seem that we are seeing the end of PDF as a viable alternative for online applications (or any documentation that doesn't involve some element of hardware). With all these tools and formats, how do we decide what goes where? The simplistic answer is that we have to go, as always, according to the needs of our users.…

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May 15, 2022
Information Mapping / Tools / Writing

Information Mapping

Information Mapping is a research-based method used to analyze, organize, and present information based on your audience's needs and purpose of the information. The method solves many  of the typical challenges faced by writers and readers of business documents and business communication. The information is complex or technical Critical ideas are hard to find The information is difficult to organize Too much or too little detail is provided Information Mapping provides guidelines for organizing and presenting information effectively…

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May 31, 2012