And now ClickHelp…

Here we go again. Now it's ClickHelp! I don't think I've ever learned so many new tools in such a short period of time. First, it was readme.io. Then, it was Gitbook. For several months, I worked with Paligo. And now it's on to ClickHelp. Once again, a small company came to WritePoint with a request that we begin maintaining their documentation. As with many of our other clients, this is a relatively small company looking to double…

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Readme.io Ouch

In November, I began an adventure with a new tool, readme.io. At least, new for me. I like to think all tools add something to your portfolio of skills. I enjoy learning new tools. Mostly, I like to find the unique benefit. So when I was hired by a small startup with only 14 people, I was eager to discuss what they wanted me to deliver and what tool I would use. The company was in stealth mode.…

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RoboHelp 11 and the Fun of Beta-testing

Beta testing a new product is hard. If the product is a good one, it’s hard because you want to tell everyone. You work with a client and think to yourself, “gee, the new version solves that problem,” or “if you were using the beta version, it would have saved you HOURS!” I had the wonderful opportunity to beta test the upcoming release of Technical Communication Suite 5.0 and having used these tools for well over a decade,…

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Choosing a Documentation Tool…Part 1

For many years, I have worked with hi-tech companies, creating their documentation and/or online help using a variety of industry-standard tools. In recent weeks, two companies have asked me to help evaluate their current and expected future needs to determine the best tool for them. In each case, I created an extensive presentation with the following sections: Goal (Part 2) Current Situation (Part 3) Requirements (Part 4) Options (Part 5) - Coming soon Costs (Part 6) - Coming soon Recommendation (Part 7) - Coming soon…

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