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Read more about the article And now ClickHelp…
Help Authoring / Tools

And now ClickHelp…

Here we go again. Now it's ClickHelp! I don't think I've ever learned so many new tools in such a short period of time. First, it was readme.io. Then, it was Gitbook. For several months, I worked with Paligo. And now it's on to ClickHelp. Once again, a small company came to WritePoint with a request that we begin maintaining their documentation. As with many of our other clients, this is a relatively small company looking to double…

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February 15, 2022
Read more about the article Moscow and Documentation
Agile / Content Management / Minimalism / Technical Writing

Moscow and Documentation

While researching for a presentation, the concept of "Moscow" was discovered. Its brilliance and its relevancy is as relevant today as it was when created in 1994 by Dai Clegg, of Oracle. Moscow represents a means of defining features for a product, or in our case,  documentation priorities.  Those who are familiar with JIRA will be familiar with the High, Medium, and Low ratings. There are others as well. But somehow, once you learn about MoSCoW, it's easy…

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December 7, 2021
Read more about the article And again! Another one! Paligo!
Tools

And again! Another one! Paligo!

Ah the wonderful world of the tech writer. Hello, Paligo. To be honest, Paligo is not a new tool in the industry. Interestingly enough, Paligo was founded in 2015, which is quite amazing considering how it has grown. Over the last year, I've been given the opportunity to learn so many new tools. Most recently, I played around for a few weeks with Gitbook. That was fun. Before that, I worked a bit with readme.io. That wasn't fun.…

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October 26, 2021