For many years, I have worked with hi-tech companies, creating their documentation and/or online help using a variety of industry-standard … More Choosing a Documentation Tool…Part 1
All articles by Paula Stern
I’ll start with two comments: There is no perfect resume. If there was a perfect resume, it would only be … More The Perfect Resume?
I’ve had several meetings with new clients over the last few weeks and in almost every case, as I leave, … More Being Human in a Technical World
Earlier today, I had a very enjoyable conversation with an Israeli company that works primarily in Africa. They want to … More Estimating the Impossible
It happens. Sometimes technical writers don’t do the job they are supposed to do. Failure can come from many different … More When the Technical Writer Fails…
I can’t tell you how many times a company has come to me and said they have an editing job … More Is Editing a Document Enough?
This is part of the Help Authoring Tips series. The difference between a good help file and an ineffective one is not … More Writing for Help Tips
Today’s technical writer needs to be so much more than he or she once was. When I first started on … More Today’s Technical Writer
This is part of the Help Authoring Tips series. Indexing should be, in theory, one of the most important tasks you do … More Indexing Tips for Help
This is part of the Help Authoring Tips series. The problem with many help systems is that some help authors are still … More The Table of Contents – Getting it Right