How long should it take users to find what they need in online help?

How do you write documentation so that it helps the user really understand the product?

The answer depends on the quality of the online documentation. We structure our help projects with the user in mind - so they can find what they need in a hurry and get back to using your software. We understand the user's state of mind when using help, and we design help files accordingly.

• WritePoint's online development team can create help files for your Windows and non-Windows applications. We use a single-source methodology to create all your documentation: printed books, WebHelp, HTML help, FlashHelp, WinHelp/ WinHelp 2K,  Web sites, or other formats (even Hot Java!) - as much as possible, from a single source document.
• In addition to help development for many hi-tech companies, we also offer conversion services worldwide. You give us your documentation...we'll give you a top-notch, esthetically pleasing, well-thought out and functional help file for your users.

It didn't taken us long to find our special niche - companies that want personalized  service,  top quality documentation, and consistency. Mention RoboHelp and Israel in the same sentence, and the name WritePoint is not far behind. We are recognized internationally for our skills in developing online documentation, for our detailed dedication to meeting your documentation needs, and for the service and integrity we bring to every job.

WritePoint is proud to represent MadCap Flare...a new help authoring tool developed by some of the most experienced help development professionals in the industry. In addition to selling Flare and offering support for the product, WritePoint offers Flare Training Seminars. To learn more, contact us at flare@writepoint.com.