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Paula R. Stern

Our Team

RoboGURUs are a group of industry experts dedicated to superior, practical training in RoboHELP Office technologies. All members of this group endorse the RoboGURU Trainers Creed.

 
What does it mean to be a RoboGURU trainer?

• Being a RoboGURU trainer represents not just the kind of training I provide, but the kind of training I like to attend. It reflects superior quality in knowledge, information, and instruction.
• I am not just a trainer; I am a knowledgeable teacher with hard-won, real-world experience. I can clearly explain concepts and provide real-world examples, and I know RoboHelp technologies inside and out.
• I am not just a teacher; I am a user assistance developer with extensive experience in developing online help, web content, and other types of hypertext documents. When I offer you advice in my classes, that advice is delivered from a wealth of experience in actually developing the same types of online documents that you need to create.
• During the many years I have been developing user assistance, I have made more than one mistake, and I have learned a great deal from each one of them. I will teach you about these mistakes so that you can learn from them, too. In fact, I will not just teach you the tool, but also teach you to apply best practices in project management and user assistance design.
• I develop quality courseware that meets the highest standards of instructional design. These materials provide step-by-step exercises, tips and tricks, and unique information from my own experiences. I update these materials frequently, based on feedback I get in class.
• I think RoboHelp Office products are fine tools, but I understand they aren't perfect. I am going to teach you not only how to use the product but also how to troubleshoot problems. I strongly believe that teaching you what works and what doesn't is a critical part of superior training. I also think it's the best thing for the product and our profession.
• I won't wave good-bye when the training has ended and never again give you the time of day. Not only will I follow up to see how you're doing, but I will answer your emails responsibly and provide support in continuing to learn to use the tool. And, of course, I am always available for specialized training and consulting. ;-)
• I care about your success. I believe how well you do is a reflection of how well I've done. Both - your success and mine - are important to me. I want you to leave my classroom not just with a wealth of tool knowledge, but with a better understanding of your job as a user assistance developer.

When choosing a trainer, don't settle for less than a Guru!