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Paula R. Stern

Our Team

Hands-on       workshops given by Israel's only RoboHelp MVP.  In-house courses customized to your needs. Next course: November 28 - 29

In-house, customized courses are also available
For more information and a pricing quote, write to: seminars@writepoint.com

WritePoint's founder, Paula Stern, is recognized as the leading RoboHelp expert in Israel. Not only does she share her expertise on Techshoret, the Israeli technical writing list she moderates, but she is also active on HATT (Help Authoring Tools and Techniques list) and in Macromedia's Community Forums.

Paula has been a RoboHelp MVP since 2000, shortly after the program's inception, and remains the longest serving MVP. She is also the only internationally recognized help expert to be given this distinguished title. Paula was given RoboGURU status in 2002 (according to Work Write, Inc., founders of the RoboGURU program, "being a RoboGURU isn't a certification; it's an acknowledgment of excellence and achievement in user assistance practice and instruction. The RoboGURU creed and logo can only be used with the permission of Work Write, Inc."). Finally, when eHelp was acquired by Macromedia, Paula was asked to join the Macromedia Team Member, and is now in her third term.

Paula is Israel's leading, independent RoboHelp trainer and has been giving organized RoboHelp workshops as well as in-house RoboHelp courses for the last seven years. She is a moderator of Techshoret and HATT (Help Authoring Tools and Techniques) and is a past Acting-President, Vice President, Secretary, Editor, and Convention Coordinator of STC-Israel). She has recently founded the RoboHelp-Israel Group, which meets every other month to discuss issues related to RoboHelp and online help development.

In-house courses are available and can be customized to the particular needs of your company. They can be scheduled onsite, at a local training center, or other convenient locations. Our typical 2-3 day courses include the following topics:

Section 1: Understanding the Theory Behind Writing and Using Help
When do people use help? What are your users thinking when they access help? How far will they go to understand your structure? 

Section 2: Basic Help Terminology 
Review of RoboHelp and Help-related terms. Topics, Footnotes, HTML, DHTML, Windows, Headers, Footers, Templates, Links, Hypertext jumps, Bookmarks, 

Section 3: Choosing a Help Format 
WinHelp, WinHelp2000, HTML-help, WebHelp…understanding what online help you need to develop

Section 4: Getting Started 
Tips for Writing for Online (Writing it Right); Before you write your manual, what do you need to know?

Section 5: Help Basics – Part 1
Creating a Project, Adding Topics, Designing the look of your help project 

Section 6: Help Basics - Part 2
Fine-Tuning a Project, Linking topics, Adding a glossary...

Section 7: Help Basics - Part 3
Troubleshooting links, formatting...

Section 8: Adding Dynamic HTML, Creating expanding hot spots
Making your help a little fancier

Section 9: Converting Existing Documentation
Taking your Manuals Online

Section 10: Creating a Table of Contents
How to Structure your Project

Section 11: Creating a Useful Index
Helping Users Find the Information They Need

Section 12: Creating Map Files, Context Sensitive-Help 
Design and Implementation, Map files, Syntax, What you need to know, what your developer needs to do.

Section 13: Compile Options/Distribution
How small can you get your project...what happens to graphics and other components 

Section 14: Overview of RoboHelp Dialog Boxes
Walk through the program, Topics, Links, Mapping, Properties, etc.

Section 15: (Advanced) Localization Issues
How to Translate your Help, Taking it to other languages

Section 16: (Advanced) Working with Multiple Authors
Can more than one person work on a RoboHelp project...how?

Section 17: Summary/QA Session
Ask...ask...ask

For more information on attending our upcoming 2-day, hands-on workshop, contact seminars@writepoint.com.

In addition to her work as an RoboHelp MVP and Macromedia Team Member, Paula is active in supporting RoboHelp on many Israeli and international help authoring lists.